All of our products are handmade by  professional artisans

You will receive a mail once shipped providing you the tracking number information

Once we receive your order we get to work on it right away. This means that changes or cancellations are not always possible. You should also know that once an order is placed, it cannot be changed online. With all of this in mind, we still do understand that sometimes you want to ask us to try, so you may contact Customer Service to make a request for a change or cancellation. We will make our best efforts to apply the requested change. If the item ships prior to confirmation of a cancellation or change request, you may return it following our standard returns & refunds policy.

Yes, we offer international shipping to most countries in the world, and your shipment will be delivered to your home address via the shipping company in your country.
Once your order is shipped, you will receive an email that includes all the details of the shipping process in addition to a tracking number to track your shipment until it is delivered.

We realize that refunds are a priority for our customers. Once we have received and inspected the item we are usually able to apply the refund onto the original payment card within one week. Keep in mind that due to shipping, inspection and bank processing times it sometimes takes up to 30 days from the date that you return the item for the refund to appear on your card.